Privacy Policy

Edge Home (“Edge Home”, “we”, “us” or “our”) provides garage door, door and window, locksmith and home improvement services across Ontario. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit edgehome.ca (the “Website”), contact us, or use our services.

We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

1. Information We Collect

Information you give us

• Name, phone number and email address
• Service address, city and neighbourhood
• Details about the job you need done, including photos you choose to send
• Vehicle details for car locksmith services (make, model, year and VIN)
• Proof of identity or ownership where required for lockouts, rekeying or car key replacement
• Payment and billing information
• Messages you send through our forms, by email, phone or text

Information collected automatically

• IP address, browser type, device and operating system
• Pages visited, time on site and the page that referred you
• Approximate location derived from your IP address
• Cookies and similar technologies (see Section 6)

Call recordings Calls to our phone lines may be recorded for quality, training and dispute-resolution purposes. You will be informed of this at the start of the call.

2. How We Use Your Information

We use personal information to:

• Respond to your enquiries and provide quotes
• Schedule, dispatch and carry out service visits
• Verify identity and authorisation before opening a door, rekeying a lock or making a car key
• Process payments, issue invoices and administer warranties
• Send appointment confirmations, reminders and follow-ups
• Improve our Website, services and customer experience
• Meet legal, tax, insurance and regulatory obligations
• Send marketing messages, only where you have given consent

We do not sell your personal information.

3. Identity Verification for Locksmith Services

For security reasons, we will not open a home, business or vehicle, rekey a lock or produce a key without reasonable proof that you are authorised to access the property or vehicle. Proof may include photo ID, a lease, utility bill, vehicle registration or insurance document. We record only what is needed to confirm authorisation and keep it for the period described in Section 7.

4. How We Share Information

We share personal information only when necessary and only with:

• Our technicians and staff, to carry out your job
• Service providers who help us operate, such as payment processors, scheduling and CRM software, telephone and SMS providers, email platforms, website hosting and analytics. These providers may only use your information to perform services for us.
• Licensed specialists (for example, electrical or gas contractors) when a renovation requires certified work, with your knowledge
• Property managers, landlords or building management, when you ask us to coordinate access or the work involves their property
• Authorities, where required by law, court order, or to protect the safety of people or property

Some of our service providers may store or process data outside Canada, including in the United States. In those cases your information may be subject to the laws of that country.

5. Marketing and Consent

We send promotional emails or text messages only with your express or implied consent, as permitted by CASL. Every marketing message includes a way to unsubscribe. You can withdraw consent at any time by using the unsubscribe link, replying STOP to a text message, or contacting us. Withdrawing consent does not affect messages about a job you have booked.

6. Cookies and Analytics

The Website uses cookies and similar technologies to:

• Make the Website work properly
• Remember your preferences
• Measure traffic and understand how visitors use the site (for example, through Google Analytics)
• Measure the performance of our advertising

You can block or delete cookies in your browser settings. Some parts of the Website may not work correctly if cookies are disabled.

7. Data Retention

We keep personal information only as long as needed for the purposes described in this Policy, including warranty periods and legal, tax and accounting requirements. Job and invoice records are generally kept for up to seven years. Identity verification records are kept for no longer than needed to resolve any dispute about the job. When information is no longer needed, we securely delete or anonymise it.

8. How We Protect Information

We use reasonable physical, administrative and technical safeguards to protect personal information against loss, theft and unauthorised access, including restricted staff access, password-protected systems and encrypted connections on our Website. No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the Office of the Privacy Commissioner of Canada where required in the event of a breach that creates a real risk of significant harm.

9. Your Rights

You may:

• Ask whether we hold personal information about you
• Request access to it
• Ask us to correct inaccurate information
• Withdraw consent to certain uses, subject to legal or contractual limits
• Ask us to delete information we no longer need

To make a request, contact us using the details in Section 12. We may need to verify your identity before responding. We respond within 30 days, as required by PIPEDA.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

10. Children’s Privacy

Our services and Website are intended for adults. We do not knowingly collect personal information from anyone under 18.

11. Third-Party Links

The Website may link to third-party sites such as Google, review platforms or social media. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

12. Contact Us

Questions about this Privacy Policy or your personal information can be sent to our Privacy Officer:

Edge Home 226 Bathurst Street, Unit 200 Toronto, ON M5T 2R9 Email: info@edgehome.ca Phone: +1 437 886-1420

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Significant changes will be highlighted on the Website.